1. We hold reverence for human beings.

2. Beyond inclusion, we must create connections.

3. We take it personally. Every voice must be part of the process.

4. We work with good people with bad products or system design. Form always follows function.

5. We work from a “greater sum” model. We are stronger together.

6. We must first make sense of our work.

7. We must understand the problem before we approach it with an intervention. We are solving through individual and collective challenges.

8. Solutions are “iterative interventions.” Solutions create new problems to solve, solutions are not absolute.

9. Change is an external event. Transition is iterative personal developmental progress towards change.

10. Miscommunication often occurs when we have the same goals but different ways of achieving them.